Here at Commemorative Cremation Urns, we offer Free Standard Shipping on all orders. All orders are shipped within 1 day after the order was placed, and are delivered within 3-5 days. All orders have an up-front delivery promise that is displayed before an order is placed.
At Commemorative Cremation Urns, to be eligible for a return, your item must be in the same condition that you received it, unused, with it's respective velvet gift box or bag. You’ll also need the receipt or proof of purchase. Please inspect your order upon purchase. Due to the nature of our products, we cannot accept any item that has been used. If you liked to request a return, please fill out the Return Request form HERE.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. In your message, please include your name, email address, Shopify order number, name(s) of the product(s) you would like to return, the date it was delivered, and the reason for your return. If your return is accepted, we’ll send you a return shipping label (if applicable), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Once your return arrives at the warehouse, you’ll be automatically refunded on your original payment. Once the return is accepted, you can make a separate purchase. We do not offer direct exchanges. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can email us at firstname.lastname@example.org or via the contact form on our website.