We ordered the Dolphin urn because my recently deceased wife loved marine mammals, especially dolphins, and we own several Wyland art pieces that feature dolphins. Online the urn looked like it was perfect for her.
Upon initial examination, we felt the gold colored metal trim was rather dark and not as bright and shiny as pictured online. We also noticed a solder joint on the metal trim that was not buffed and smoothed out completely giving that small area a rough, not quite finished look. It's minor but is noticeable if you're looking over the entire urn.
The picture of the main two dolphins looks slightly squished to us and not as life like as the online picture appears. As I said above, we are Wyland collectors and his paintings look more realistic than the dolphins on this urn.
Lastly, the top is very hard to get properly aligned when **** it back on. We have no idea if this is a common problem but it could be. It took multiple tries before finally getting it screwed on fully. It kept wanting to jam up when about half way on. Even the cremation director had a hard time with it when transferring my wife's ashes. Hopefully we will never have to open it up again. It appears machining of the threads was not as precise as it should have been.
Even though we probably should have, because of time restraints, we did not contact the company and request a replacement. We decided that it would likely take too long and be too much of a hassle. We also didn't ask for a discount since we already had used a new customer discount code to price match Amazon at $119.99. So this review will be the first time the company has heard about our issues and since they keep sending emails requesting a review, this is what they get.